The change management plan defined as part of the Engage and Design phase will be implemented in the Implement and Track phase. During this phase, change management processes will measure whether the change has been effective. It must be flexible and adapt where necessary, to secure the targets to be attained.
Context and challenges
The aims of the Implement and Track phase are to:
- Implement and steer the progress of the change management plan
- Measure whether the change has taken place
- Adjust the change management plan, where necessary: update the planned actions to take into account any feedback from previous actions or initiate corrective measures
- Ensure that the new practices defined by the project are integrated into the company's standard operating modes
This phase is based on:
- The change management plan defined in the Engage and Design phase
- The "classic" change management tools (on-site training, messages from the management, newsletter, social dialogue, etc.), managerial tools (seminars, collaborative workshops, adaptation of managerial practices and associated support), innovative tools (e-learning, experimental laboratory, business games, social media, etc.)
- Tools for measuring change, developed with the project team (barometers, sustainability matrices, end-of-training quizzes, etc.)
- Impact and target analyses for all stakeholders involved, to ensure the progression of the change management plan
To ensure sustainable change, it is essential to move from a project mode to a stable operating mode, integrating the contributions of the project into the company’s processes. This means setting an effective transfer date and deciding which action to complete as part of each process. A situational analysis will be documented, both when launching the project and at the time of the transition, to act as a starting point for measurement in the operational phase.
Given the investment made, it would be wise to capitalize on executives’ expertise in driving change, in preparation for the upcoming transformation.
Periodical diagnostics or audits, as a minimum, ensure that there will be no deviation from the new operating mode. Such diagnostics may lead to corrective action.
How can Argon Consulting help you?
- Expertise and experience acquired by its consultants in transformation projects
- Consultants’ operational experience